Here’s what you need to know
What is Rakuten?
Rakuten is a leading global internet service company, with businesses that span e-commerce, mobile, banking, media and more. Founded in 1997, Rakuten is headquartered in Tokyo and employs over 10,000 people worldwide. The word “rakuten” means “optimism” in Japanese.
Why we changed our name
We loved serving you as Ebates, and changing our name felt a bit like saying goodbye to our first car or a favourite pair of jeans. But we’ve been part of the Rakuten family since 2014, and taking the Rakuten name most accurately reflects who we are today: a company that gives you all the Cash Back you’re used to, with even more opportunities to save.
What this means to you
Teaming up with Rakuten means joining forces with a global leader. Together, we’re working nonstop to reward you in more places and in more ways. Stay tuned for more exciting announcements and developments.
The site is not changing
The Rakuten site will be exactly the same as the Ebates.ca site, but with a new name and logo. Within the past year, we made some small changes to our colours and fonts, but not before doing as much listening as we could to make sure these changes wouldn’t detract from what we’re all here to do: get you Cash Back. We’re not here to mess with a good thing.
What happens to my Ebates.ca account?
Login using the same email address and password you've always used. If you have trouble accessing your account, our friendly Member Services
team is here to help!
Where to find your Cash Back
Same place as usual! You’ll find your Cash Back balance in your Account either on the site or in the App. Feel free to navigate to “My Account”, where you can check your Account Settings and History. Your next Big Fat Cheque or PayPal payment will be on its way to you at the normal time.
How to find out more
For any questions you might have – email us or check out our Help Centre. We'd be happy to hear from you & always here to help!