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Privacy & Security

What is Rakuten Canada's privacy policy?

Rakuten was founded by two former Deputy District Attorneys who take privacy and security very seriously. We at Rakuten Canada know that protecting member privacy is essential to our success. Please take the time to review our complete privacy policy.

How secure is my credit card info?

Rakuten Canada endeavors to work only with stores providing high levels of credit card processing security. Rakuten Canada itself does not capture or receive your credit card information.

Are my transactions secure when going through Rakuten Canada?

Yes. Rakuten Canada endeavors to work only with stores providing high levels of security and using Secure Socket Layer (SSL) internet connections to protect the integrity of your transaction.

Will Rakuten Canada sell information about me or my purchase habits?

No. For more detailed information, please review our privacy policy.

What are "cookies" and how do I enable them?

Cookies are simply text files that allow a site to recognize you when you return. This means you don't have to log-in again and again. Cookies used by Rakuten Canada and our network of stores are completely safe and they are enabled by default with most browsers.

Will I start receiving "spam" if I join?

No. Rakuten Canada sends two types of emails to its members: member service emails required to maintain the Rakuten Canada program (like Cash Back credits & payment notifications); and promotional emails featuring especially good offers. You may choose not to receive promotional emails at any time from your account page or by clicking the "unsubscribe" link in an email. We will not sell your information to any third party.

Rakuten Canada, Inc.
4881 Yonge Street, Suite 200,
North York, ON M2N 5X3

Rakuten U.S. Headquarters
160 Spear Street, 19th Floor
San Francisco, CA 94105